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Office Team
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ABOUT US

CAF Moving Claims is a premier, private claims administration service provider specializing in both commercial and consumer cargo claims management. Unlike traditional insurance companies, CAF Moving Claims does not offer cargo or liability insurance, nor do we act on behalf of any insurance companies or brokers. Instead, we serve as a trusted partner to air, ocean, and ground transportation carriers by offering tailored, outsourced claims management services. Our expertise lies in efficiently handling cargo and freight loss claims, strictly adhering to the regulations set forth by state, federal, and international laws.

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At CAF Moving Claims, our highly skilled claims adjusters serve as the backbone of our administrative services. They are responsible for meticulously collecting and reviewing claim data, documenting damages or losses, and evaluating shipping contracts, including freight bills, airway bills, bills of lading, and transport agreements. Based on the coverage options selected by the shipper or consignee, our adjusters provide comprehensive recommendations for appropriate settlement or coverage. This process ensures that all claims are managed with the utmost attention to detail, safeguarding the interests of both the carrier and their customers. We handle claims from commercial and consumer sectors across a variety of transport methods—air, ocean, and ground.

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Our commercial carrier clients benefit from our services in many ways, most notably through our efficient, thorough, and customer-centric approach to claims administration. By leveraging a network of highly trained adjusters, investigators, appraisers, and professional repair firms, we are able to investigate claims, assess and document losses, facilitate necessary repairs, and resolve claims swiftly and accurately. Our aim is to provide a seamless and reliable claims management process that upholds the reputations of our clients while addressing the needs of their customers.

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Our website serves as a comprehensive resource, offering commercial and consumer claimants a wealth of information about the claims process, available legal remedies, and reliable repair resources. Each claim we manage is assigned a unique identification number and paired with a dedicated claims administrator. This administrator oversees the entire claims process, from initial investigation and documentation of the loss to coordinating third-party professionals and answering any questions the claimant may have. Our end-to-end claims management service ensures that each claim is handled with the highest level of professionalism and care, from inception to resolution.

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With over 20 years of combined experience in the moving and transportation industry, our team of experts is uniquely equipped to deliver unparalleled claims processing and customer support services. We pride ourselves on our commitment to excellence and our unwavering dedication to serving the needs of the moving industry.

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Our ultimate goal is to be the industry’s leading provider of high-quality claims administration and support services. We focus on delivering exceptional results, driven by a team of the best agents in the business. Our representatives are not only knowledgeable and experienced but are also dedicated to providing courteous, trustworthy, and efficient service. Whether it’s resolving complex claims or addressing customer concerns, our team is here to ensure the claims process is handled smoothly and professionally.

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By partnering with CAF Moving Claims, you gain access to an industry-leading claims management team that delivers reliability, efficiency, and peace of mind, ensuring your company can focus on what it does best—delivering exceptional transportation services.

sarah.webp


Sarah McCarthy
Team Director

Andrew Campbell.webp


Andrew Campbell
Chairman Director

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