CAF
ARBITRATION
REFERRAL PROGRAM
What is it?
CAF Arbitration Referral Program is an option for dispute resolution for household goods claims when a settlement through the standard claim process cannot be reached.
What is included in CARP service?
The CAF Arbitration Referral Program includes an arbitration user guide for you to provide to your customers at the time of pickup, and an unofficial written hearing conducted by a neutral NAM arbitrator.
How much does it cost?
CARP operates on a simple annual membership structure designed to give your company access to a fully compliant arbitration option without unnecessary complexity. When a dispute request is initiated by a customer, a separate administrative fee is applied by NAM, which is allocated between the carrier and the customer based on the amount in dispute.
NAM’s fee structure remains competitive and is fully outlined within the Arbitration Program Guide for your review.
The CAF Arbitration Referral Program offers a straightforward way to provide arbitration to your customers, with automatic annual renewal for uninterrupted access. Should you choose to discontinue participation, cancellation may be completed at any time prior to the renewal date by submitting a written request via email.